How to Pick Up a Money Transfer

It is easy to receive money in person, just go to any of our worldwide Agent locations.

You can find an Agent location in a variety of places. Supermarkets, grocery stores, and check cashers, are just a few examples. In other countries, Agent locations may be in banks, travel agencies, post offices, airports, and currency exchange offices. So, wherever you are there's probably an Agent location near you.

STEP 1: Visit an Agent location
Provide the Agent with the following information:
  • The Money Transfer Control Number (MTCN) from your sender's receipt, if you know it (this is not required).
  • Sender's first and last names.
  • City and country the money was sent from.
  • The amount that was sent.
  • Your first and last names, address, and telephone number.
STEP 2: Identify Yourself
Simply give the Agent your identification card.

STEP 3: Sign the Receipt
Review and sign the receipt that the Agent gives you.

STEP 4: Receive the Money
The Agent will give you the money that was sent to you with a copy of the receipt and you are on your way.


How to Send Money from an Agent Location

It is simple to send money in person. Just go to any of our convenient Agent locations worldwide - we’re probably right around the corner.

Agent locations may be in banks, travel agencies, post offices, airports, currency exchange offices, supermarkets, grocery stores, and check cashers.

Find an Agent Location

STEP 1: Complete the Form
Fill out the required form. Then, simply show the Agent clerk your identification card.

STEP 2: Present Payment
Give the Agent clerk the form, cash and sign the receipt.

STEP 3: Get the Receipt
Your receipt will have the MTCN (Money Transfer Control Number) that will allow you to track the status of your money transfer online.


About Western Union

With a 150-year history of connecting people when it matters most, Western Union continues to shape the world in which we live.

Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we’ve established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other’s lives.

As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and everything we stand for:

Integrity. Partnership. Opportunity. Passion. Teamwork.

Intro Western Union

Consumers have looked to Western Union® to help them stay connected to loved ones around the world for more than 150 years.

We are a global leader in money transfer services, offering the ability to send money to more than 320,000 Western Union Agent locations in over 200 countries and territories.

Count on Western Union to transfer money, send bill payments, and purchase money orders and prepaid services.
Official Western Union Website